Privacy Policy

Channelytics ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

1. Information we collect

• Account data - name, email, authentication details.
• Billing data - processed by Stripe. We do not store full card details.
• Usage data - app interactions, device info, and logs to improve the service.
• Support - content of messages you send to us.

2. How we use your information

• Provide and maintain the service.
• Process payments and manage credits.
• Improve performance, security, and user experience.
• Comply with legal and regulatory obligations.

3. Legal bases (UK GDPR)

• Contract - to deliver the service you request.
• Legitimate interests - to run, secure, and improve our products.
• Consent - where we rely on it, you can withdraw at any time.
• Legal obligation - for tax and accounting purposes.

4. Sharing

We share data with trusted processors that help us run Channelytics, for example Stripe for payments and our hosting providers. They process data under contract and may only use it to provide their services to us.

5. International transfers

Where data leaves the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses.

6. Retention

We keep personal data only as long as needed to provide the service and meet legal obligations, then delete or anonymise it.

7. Your rights

You can request access, correction, deletion, restriction, portability, or object to processing. Contact support@channelytics.ai.

8. Cookies

We use essential cookies and limited analytics. You can control cookies in your browser settings.

9. Contact

Email support@channelytics.ai regarding this policy.